Dear Client,

As we live our purpose of delivering the highest quality of care to our patients to the best of our ability during these challenging times, the health and safety of our patients, clients, and staff remains our top priority.  We are implementing and adapting plans and protocols based on the best direction from public health and veterinary authorities so that our team can continue to provide care for our patients. Veterinary care is an essential part of our community and we want to assure you that we are open and will continue to provide services at this time. We also want to work with you to limit direct contact in order to focus on safety for everyone during this pandemic.

In keeping with current expert recommendations, we have made the following changes at our hospital:

Admittance and check-out

When arriving at the clinic, we ask that you follow the below steps for the safety of all:

• Upon arrival at the clinic, please remain in your vehicle or outside the hospital and text the number provided to let us know you’ve arrived. If you do not have a cell phone – please come to the side door at our shop and let our receptionist know that you are here. Our technicians will call you and let you into the clinic once we have an exam room available.
• If you are at the hospital to pick up food or medication please come to the side door where our shop is located. Food will be set out for you. Medications will be behind the counter.
• If you are not feeling well or may be at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.

Methods of payment

Effective immediately, we will no longer accept cash or cheques.  We will continue to accept Visa & Mastercard. We will also take e-transfers at reception@gulfislandvet.com There is no password required. Payment is deposited directly into our account. 

Product availability

We have been in constant contact with our suppliers and manufacturers responsible for ensuring our hospitals have sufficient supply of veterinary diets and over the counter products.  However, instances of buying large quantities of these products have strained the supply chain unnecessarily.  There may be a delay of up to a week before food arrives. Medications seem to be arriving daily as needed. 

Our goal is to keep our essential services available to our community and to be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe, and please don’t hesitate to call with questions, or better yet – chat us on our app. We anticipate our phone lines will be busier than usual, and therefore, we appreciate your patience!

As the COVID-19 situation continues to evolve, we will adapt and change. We are committed to providing you with the latest information as soon as possible so that you can make the best decisions for your pet’s healthcare. 

Sincerely,

Dr. Justene Tedder and your team at

Gulf Island Veterinary Clinic