Update to admittance/check-out and discontinuation of non-essential services.
As we live our purpose of delivering the highest quality of care to our patients to the best of our ability during these challenging times, the health and safety of our patients, clients and staff remains our top priority. We are implementing and adapting plans and protocols based on the best direction from public health and veterinary authorities so that our team can continue to provide care for our patients. Veterinary care is an essential part of our community and we want to assure you that we are open and will continue to provide services at this time. We also want to work with you to limit direct contact in order to focus on safety for everyone during this pandemic.
In keeping with the current expert recommendations, we have made the following changes are our hospital:
Admittance and check-out
When arriving at the clinic, we ask that you follow the below steps for the safety of all:
- Upon arrival at the clinic, please remain in your vehicle or outside the hospital and call us. If you have not already provided us with a payment method you will be asked for a credit card number. After receipt of the call, we will check you in as soon as possible
- If you are bringing a cat it must be in a secure crate that can be sanitized. Please place your crate on the front walkway and we will come and get your pet.
- If you are bringing a dog, please place it in one of the large crates that are at the front walkway and remove collar and leash. We will come out to collect your dog with one of our own slip leashes that has been sanitized.
- If you are at the hospital to pick up food or medication, please remain in your car outside the hospital and call the front desk. We can drop it on our pick up table in front as quickly as possible.
- If you are not feeling well or may be at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.
Discontinuation of all non-essential (or elective) medical services
In alignment with our national and provincial veterinary medical associations we have discontinued all non-essential (or elective) medical services in the clinic. This is an unprecedented decision but one that will allow us to continue our purpose of caring for our patients while helping to further reduce the potential for transmission of COVID-19 within our community.
The question of what exactly constitutes an essential or emergent service versus a non-essential or elective procedure or service will be determined by our doctors. We will be in contact with you directly if you have a previously scheduled procedure that will need to be postponed and rescheduled.
Methods of payment
Effective immediately, we will no longer accept cash or cheques. We will continue to accept Visa & Mastercard. We will also take e-transfers at email@example.com There is no password required. Payment is deposited directly into our account.
We have been in constant contact with our suppliers and manufacturers responsible for ensuring our hospitals have sufficient supply of veterinary diets and over the counter products. However, instances of buying large quantities of these products have strained the supply chain unnecessarily. There may be a delay of up to a week before food arrives. Medications seem to be arriving daily as needed. We respectfully request that our clients limit their purchases of these products to immediate need plus one month’s supply to ensure all clients and patients have access to these products.
Our goal is to keep our essential services available to our community and to be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe, and please don’t hesitate to call with questions. We anticipate our phone lines will be busier than usual, and therefore, we appreciate your patience!
As the COVID-19 situation continues to evolve, we will adapt and change. We are committed to providing you with the latest information as soon as possible so that you can make the best decisions for your pet’s healthcare.
Dr. Justene Tedder and your team at
Gulf Island Veterinary Clinic